Return Policy
Welcome to the Wix Expert Return Policy.
We are happy that you have chosen our Wix website building, improvement, and promotion services. We are committed to providing you with the best possible service, and therefore we offer a clear and transparent return policy that complies with the provisions of the Consumer Protection Law, 5741-1981.
When can I get a refund?
In accordance with the law, if you have purchased a product or service on our site and have not received the product or service ordered, you are entitled to cancel the transaction within 14 days of receiving the product or service, without the need for a reason. Additionally, in the event of a defect in the product or service, you are entitled to repair, replacement, or a refund.
How to request a refund?
To request a refund, please send us a written notice to wixexpert.info@gmail.com, including your details. Upon receipt of your request, we will verify your eligibility for a refund and will transfer the refund to you within 14 business days.
Additional terms:
- Digital products: Due to the digital nature of some of our products, such as website templates, logos, and digital business cards, refunds for these products will only be granted in cases of technical failure or if the product does not conform to the product description on the site.
- Customized services: For customized services, such as website building and website improvement, refunds will only be granted in exceptional cases and subject to the approval of company management.
- Additional costs: A refund will not include any additional costs, such as payment provider fees.
Additional notes:
- We reserve the right to change the return policy at any time. Changes will take effect from the date they are published on the site.
- We do our best to ensure your satisfaction. If you have any further questions, please do not hesitate to contact us.
Wix Expert
